Incident Summary On Friday November 8th, users experienced a service interruption when an incorrect build was deployed to production.
Root Cause A test build was inadvertently deployed to the production environment at 7:47AM instead of the intended production build.
Impact Users were temporarily unable to access the application. No data was lost or compromised during this incident.
Resolution - Immediately reverted to the correct production build - Restored full application functionality at 10:17AM - Verified system integrity
Prevention Measures 1. Enhanced deployment verification steps 2. Added additional safeguards to prevent test builds from reaching production 3. Updated release procedures to include pre-deployment validation
We apologize for any inconvenience this may have caused. Our team remains committed to providing stable and reliable service. For any questions, please contact your account representative.