Application not available

Incident Report for Converz Analytics

Postmortem

What happened: Application down due to runaway Redis cache worker consuming all CPU.

Root cause: The cache optimization service worker maintains Redis memory efficiency by periodically analyzing and compacting cached query results. During routine optimization, the worker entered an infinite loop, consuming 100% CPU cycles and starving all application processes. The worker automatically restarted by design (supervised process), immediately re-triggering the same infinite loop and continuing the outage.

Fix: Disabled automatic restart on the service worker supervisor, killed the runaway process, verified app stability, then manually restarted the worker with additional safeguards.

Prevention: Implement circuit breaker with auto-shutdown on high resource usage.

Posted Oct 15, 2025 - 10:32 CEST

Resolved

The issue has been resolved. All services have been restored and are functioning at normal capacity. We'll update this ticket with a post mortem soon.
Posted Oct 15, 2025 - 08:50 CEST

Investigating

We're experiencing an elevated level of application errors (blank pages and / or infinite load loops) and are currently investigating the issue.
Posted Oct 15, 2025 - 08:29 CEST
This incident affected: Application.