## Incident Summary From Saturday November 2nd until Monday November 4th, users experienced errors when accessing certain system features.
## Root Cause A planned enhancement to support new features required restructuring our data pipeline. This change, while functioning correctly for its intended purpose, created an unexpected interaction with existing code.
## Impact During this period, some users were unable to access historic plans, comments, and interactions. No data was lost during the incident.
## Resolution - Implemented fix to restore full system functionality - Added comprehensive testing procedures - Deployed additional validation checks to prevent similar issues
## Prevention Measures 1. Enhanced testing protocols across all system configurations 2. Implemented automated validation for data structure changes 3. Added system-wide compatibility checks for pipeline modifications
We appreciate your patience during this incident. Our team remains committed to providing stable and reliable service. For any questions, please contact your account representative.
Posted Nov 05, 2024 - 11:56 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 05, 2024 - 09:20 CET
Update
We are continuing to work on a fix for this issue.
Posted Nov 05, 2024 - 08:29 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 04, 2024 - 15:52 CET
Investigating
We have received user reports of missing application data and are investigating the issue.